Privacy Policy

NetBuilder (M) Sdn Bhd policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, NetBuilder (M) Sdn Bhd's policies and procedures are subject to change.

In the course of serving its customers, NetBuilder (M) Sdn Bhd acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and email - is provided to NetBuilder (M) Sdn Bhd by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by NetBuilder (M) Sdn Bhd in the normal course of providing service. NetBuilder (M) Sdn Bhd also uses cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons. For example, NetBuilder (M) Sdn Bhd uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within NetBuilder (M) Sdn Bhd. In addition, NetBuilder (M) Sdn Bhd may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

NetBuilder (M) Sdn Bhd will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of NetBuilder (M) Sdn Bhd, its partners, its employees and other customers of NetBuilder (M) Sdn Bhd's services. To protect the loss, misuse, and alteration of information that is collected from customers, NetBuilder (M) Sdn Bhd has appropriate physical, electronic, and managerial procedures in place.

NetBuilder (M) Sdn Bhd will not otherwise disclose its customers' personal and account information unless NetBuilder (M) Sdn Bhd has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of NetBuilder (M) Sdn Bhd, NetBuilder (M) Sdn Bhd's customers, or others, or where NetBuilder (M) Sdn Bhd has a good faith belief that the law requires such disclosure.

NetBuilder (M) Sdn Bhd also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that NetBuilder (M) Sdn Bhd stores or transmits for its customers. The circumstances under which NetBuilder (M) Sdn Bhd will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of NetBuilder (M) Sdn Bhd and its customers;
  • it is required to cooperate with interception orders, warrants, or other legal process that NetBuilder (M) Sdn Bhd determines in its sole discretion to be valid and enforceable; and
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by NetBuilder (M) Sdn Bhd and appear to pertain to the commission of a crime.

  • NetBuilder (M) Sdn Bhd disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. NetBuilder (M) Sdn Bhd will, however, review, delete or block access to communications that may harm NetBuilder (M) Sdn Bhd, its customers or third parties. The grounds on which NetBuilder (M) Sdn Bhd may take such action include, but are not limited to, actual or potential violations of NetBuilder (M) Sdn Bhd's Acceptable Use Policy.

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